Yes. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
By signing up an account with www.originsestore.com, you will be able to access and manage your account information easily. This includes:
In order to place an order with www.originsestore.com, you will be required to:
After you place your order, you will receive an acknowledgement e-mail from www.originsestore.com to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.
A sales order summary is an auto-generated e-mail where www.originsestore.com acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by www.originsestore.com. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.
If there is any missing item(s), please contact at [email protected].
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.
Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
Unfortunately we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.
Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
Online Security Fraud screening is www.originsestore.com initiative as preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.
Due to high risk or credit card fraud, www.originsestore.com may request additional information for payment verification. We will not be able to process your orders if we do not receive the required documents. In order to avoid delays with your order, we suggest that you scan the documents and send them via email so that they are clearly legible. Alternatively, you may take a clear photo of the documents requested if scanning is not available.
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.
Online Security is meant for every order; however verification process is ideally for one-time verification purpose. In your next or future purchase(s), if you are using another credit card or using other account information such as billing address or shipping address, your order will be subject to Online Security verification again
Depending on how fast you have responded to the Online Security email and the validity of the submitted documents are, your order may or may not be experiencing delivery delays. However please note that once we received your documents, we will try to process the order at the soonest.
Failure to respond to the Online Security verification process within the timeline given will result to automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given timeline, your order will be cancelled automatically.
Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer.
Please note that we are unable to publish all the restrictive measures imposed by your country of delivery as this is dependent on your country’s customs and restrictions.
Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:
If for some reason, there are any items that cannot be exported and/or imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, the shipper bears the responsibilities to ship the items due to non-delivery e.g. shipping charges incurred to and fro for sending to the intended delivery destination, and for the intended delivery destination to return the goods to www.originsestore.com will be borne by the buyer.
www.originsestore.com believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. Refunds after deduction for the chargeable shipping charges and taxes shall then be returned to the credit card used for the purchase. This check is to stress the importance of accurate delivery information.
If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account.
If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.
Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.
If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.
Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfil your shipment. If you need to receive the items urgently, we suggest you to contact [email protected]. We will try our utmost to place your order on priority.
Defective items can only be returned to Origins Headquarters Office, subject to item being returned must be in its original condition with the original tags and tickets.
There are strictly no refunds via cash/credit card. Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. Sale items cannot be exchanged in retail stores or via online.
Incorrect item received can only be returned to Origins Headquarters Office, subjected to item being returned in its original condition. .
Kindly do a screenshot of the page where you experience the error, or copy the error message and send it [email protected] for further assistance.
Please note that pricing policy differs for each delivery destination and country. The prices on the website cannot be used as a benchmark to compare the prices at Origins retail and online store. In very rare cases, there might be price errors and Origins shall not be liable for any errors in the pricing of items purchased on www.originsestore.com. If there are any changes, www.originsestore.com will contact buyer before proceeding with the order.
All prices displayed are not inclusive of any shipping charges, duties, and taxes. Shipping charges will be computed and shown at the checkout page after shipping mode is selected.
Certain countries attract custom duties & taxes which depend from country to country. The final price in the invoice is exclusive of govt taxes and duties that may be applied and as such are payable by the buyer.
Any form of price adjustment to orders is not applicable.
On some occasions, www.originsestore.com may introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.
All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or shipping. Promotions are always set with a time frame and with an expiry date.
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.
www.originsestore.com may run exclusive online promotions that are not available in the retail stores.
www.originsestore.com is concerned about the safety and security of our customers. We have placed a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. Additionally, www.originsestore.com takes a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality.
www.originsestore.com has developed the following guidelines to help ensure that your online shopping experience is safe and secure.
www.originsestore.com will never e-mail or call a customer and ask that they disclose or verify their www.originsestore.com password, credit card, or banking account number completing a www.originsestore.com order. Such information should only be submitted when completing an order on www.originsestore.com, contacting www.originsestore.com directly, or when making updates to My Account. If you receive a suspicious e-mail with a link to update your account information, do not click on the link, instead, go directly to www.originsestore.com and then to your account.
If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, disregard the request and contact us at [email protected].
www.originsestore.com does not sell, rent or trade to third parties any personal information you provide to us online or at our stores, nor do we give such information to third parties except to the other Origins Group of companies, or to third parties with whom we contract to assist us in maintaining and organizing our customer information in order that we may fulfil promotional offers and communicate with you. We do not authorize those third parties to make any other use of your information. From time to time, when we offer sweepstakes, contests or promotions, or when another company joins in a promotion or contest with us, participants may be asked to provide certain personal information in order to participate. Information provided by customers who choose to participate may be used by us and by any company offering the contest or promotion to notify winners or to fulfil the promotional offers. When you choose to participate in any sweepstakes, contests or promotions, or request to receive e-mail, promotional offers or product updates, you give us permission to use your personal information for marketing and promotional purposes. We may also use and share with other companies aggregated information about your demographics and your use of our web site in a manner that does not reveal your personal identity. At times, your personal demographic and user information may be combined with data from third parties and disclosed in an aggregated form.
No delay or failure in performance by Origins shall constitute default hereunder or give rise to any claim for damages if, and to the extent, such delay or failure is caused by Force Majeure. Force Majeure is an occurrence
The user agrees that if Origins is delayed in performance of the work by Force Majeure, the user will promptly notify Origins. The user shall use all reasonable efforts to mitigate the effects of a Force Majeure event forthwith and without any delay.
Origins shall not be responsible for investigating, identifying, screening, verifying the credentials and/or the identity of, or any information whatsoever provided by, a person purchasing any product(s) or making payment(s).
The user agrees, at his/her own expense, to indemnify, defend and hold harmless Origins, its subsidiaries and affiliates, and any of their directors and employees, representatives and / or agents against any claim, suit, action or other proceeding brought against them by you or a third party, to the extent that such claim, suit, action or other proceeding brought against such person is based on or arises in connection with any action of Origins including but not limited to: