Returns & Exchange

RETURNING ITEMS FROM THE ONLINE STORE

ORIGINS does not accept returns for items bought from the online store. However, Origins will refund any item(s), if the item(s) received has a manufacturing defect and style was shipped within 30 days of purchase.Prior to shipping the return to Origins, you will need to contact our customer service center by emailing us at help@originsestore.com or calling us at +92 21 38893964. If approved, your refund will, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.

EXCHANGING ITEMS FROM THE ONLINE STORE

We are unable to accept exchanges of merchandise purchased online due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen.

RETURNS OR EXCHANGES TO ORIGINS STORES

We are unable to accept returns of merchandise purchased online at our Origins Stores.

ORDER CANCELLATION

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. ORIGINS may cancel orders for any reason. Common reasons includes: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.